EU Refunds & Replacements

This Refund & Replacement Policy applies to purchases made from Golden Swan Idyll by customers located within the European Economic Area (EEA), including European Union (EU) member states.

Golden Swan Idyll is a Swedish business. This policy operates alongside all mandatory consumer rights provided under applicable Swedish and European consumer protection law.

No Physical Returns

Golden Swan Idyll does not normally require or accept physical returns of products.

If there is an approved problem with your order, we will normally resolve the matter through either:

A replacement product; or
A refund, where appropriate.

Customers should not send products back to us unless specifically instructed to do so by Golden Swan Idyll.

Where applicable law gives a customer a mandatory right to return goods or exercise a right of withdrawal, those statutory rights are not restricted by this policy.

Made-to-Order Products

All Golden Swan Idyll posters are produced individually after an order is placed through our print-on-demand production network.

Because production may begin shortly after an order is confirmed, orders cannot always be modified or cancelled once they have entered production.

Where a product is made to the customer's specifications or is clearly personalised, statutory exceptions to the right of withdrawal may apply in accordance with applicable Swedish and EU consumer law.

For standard, non-personalised products, any mandatory statutory right of withdrawal that applies remains unaffected.

Non-Refundable Situations

Unless otherwise required by applicable consumer law, refunds or replacements are generally not provided for issues resulting solely from:

A change of mind;
Personal preference;
Accidental purchases;
An incorrect product, size, or format selected by the customer;
Incorrect or incomplete shipping information provided by the customer; or
Minor colour variations caused by differences between digital displays and physical printing.

Customers are encouraged to carefully review the artwork, dimensions, format, shipping information, and other product details before completing an order.

Damaged, Defective, or Incorrect Products

At Golden Swan Idyll, we want every order to arrive in the condition and quality our customers expect.

If your product arrives:

Torn, ripped, severely creased, crushed, or significantly damaged during shipping;
Defective;
Significantly misprinted;
Manufactured incorrectly; or
Different from the product ordered,

you may be eligible for a replacement or refund.

Damage or defects that materially affect the appearance, quality, or intended use of the poster will be considered when assessing a claim.

Minor Corner Bends and Handling Marks

Minor bends, creases, or handling marks limited to the outer corners or edges of a poster may not qualify for a refund or replacement where they do not materially affect the displayed artwork.

In particular, minor corner imperfections extending approximately 3 cm or less from the edge will generally not be considered significant damage if the main artwork and intended display area remain unaffected.

More substantial damage, including significant creasing, tearing, crushing, printing defects, or other damage that materially affects the artwork, will be assessed individually.

Reporting a Problem

Please contact us within 14 days of delivery if you receive a damaged, defective, misprinted, incorrectly manufactured, or incorrect product.

Please provide:

Your order number;
A clear description of the problem; and
Clear photographs showing the product and the relevant damage or defect.

We may request additional photographs or information where reasonably necessary to assess your claim.

Claims without sufficient information or documentation may take longer to process.

Refunds & Replacements

If your claim is approved, Golden Swan Idyll will provide an appropriate remedy depending on the circumstances and applicable consumer protection requirements.

This may include:

A free replacement product; or
A full or appropriate refund.

Where legally appropriate, we may offer a replacement as the first remedy for a damaged, defective, or incorrectly manufactured product.

Because our products are produced through a print-on-demand network, customers will normally not be required to physically return a damaged or defective product.

Please do not send any product back unless specifically instructed by Golden Swan Idyll.

Lost Shipments

If an order is confirmed as lost in transit, Golden Swan Idyll will provide an appropriate resolution, which may include:

A replacement order; or
A refund.

Please contact us as soon as reasonably possible if your order has not arrived.

We may investigate the shipment and confirm its delivery status with the relevant production or shipping provider before approving a replacement or refund.

Incorrect Delivery Information

Customers are responsible for checking that the shipping information entered during checkout is accurate and complete.

Problems resulting from incorrect or incomplete information supplied by the customer may not qualify for a refund or free replacement, unless otherwise required by applicable law.

If a replacement shipment is requested because incorrect delivery information was supplied, additional production or shipping charges may apply.

Refund Processing

Approved refunds will normally be issued to the original payment method used for the purchase.

Once approved and processed by Golden Swan Idyll, the time required for the funds to appear may depend on the customer's bank, card issuer, or payment provider.

Refund processing will be handled in accordance with applicable consumer protection requirements.

Statutory Consumer Rights

Nothing in this policy is intended to limit, exclude, or replace any mandatory consumer rights or legal remedies available under applicable Swedish or European law.

Where mandatory consumer protection law provides rights beyond those described in this policy, the applicable legal requirements will take precedence.